Privacy Policy Effective Date: November 1, 2022

At SubHerban Wellness, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.

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What We Collect

When you book an appointment or contact us, we may collect:

• Your name, phone number, and email address

• Payment and billing information

• Health information through intake forms (submitted via MassageBook)

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How We Use Your Information

We use your information to:

• Book and confirm appointments

• Process secure payments

• Communicate with you via email, text, or phone

• Provide you with safe, personalized massage services

• Maintain necessary records for business and legal compliance

We never sell or share your information with third parties, except as required to provide services (e.g., MassageBook or payment processors like Square).

 

Your Rights

You may request to view, update, or delete your information by contacting us at: subherbanwellness@gmail.com

 

Terms of Use

By using this website, you agree to the following terms:

Website Content All content on this site — including text, graphics, and service descriptions — is the property of SubHerban Wellness and may not be copied, reproduced, or used without written permission.

 

Health Disclaimer

The information on this site is for educational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult your physician or healthcare provider with any health concerns.

 

Booking & Communication

You agree not to misuse our booking system or submit false information. We reserve the right to cancel any appointment at our discretion if necessary to protect the well-being of our staff or clients.

 

Payment, Cancellation & Refund Policy Booking & Prepayment

• All appointments must be prepaid online.

• A valid credit card must be kept on file to hold your appointment, even if using a gift certificate.

• You must complete your online intake form at least 48 hours before your appointment. If not received, your appointment may be canceled.

 

Accepted Payment Methods

We accept:

• HSA/FSA cards

• All major credit cards (except Discover)

• Venmo, PayPal, CashApp, Zelle, and cash (in-person only with prior arrangement)

 

Insurance

We are not in-network with any insurance providers. However, we’re happy to provide a detailed receipt for possible client-submitted reimbursement.

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Gift Certificates

Gift certificates can be used when booking online. A credit card is still required on file and will only be charged if the cancellation policy is violated.

 

Cancellations & No-Shows

• 24 hours notice is required to cancel or reschedule any appointment.

• If less than 24 hours notice is given: 50% of the service fee will be charged.

• If you cancel within 2 hours of your appointment or do not show up, 100% of the service fee will be charged.

• In case of emergency or illness, please contact us ASAP (text is preferred).

SubHerban Wellness reserves the right to cancel or reschedule appointments due to illness, weather, or other safety concerns. We will notify you as early as possible in those cases.

 

Refunds

We do not offer refunds on services, memberships, packages, or gift certificates. Unused prepaid sessions may be transferred to another client. Retail items are non-refundable due to the personal nature of wellness products. If you receive a damaged or defective product, please contact us so we can make it right.