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Policies, Terms & Conditions

MAKING AN APPOINTMENT

The easiest way to make an appointment is to click on the Services tab on any page on this website. From there, you can click the Book Now button, scroll through the options and pick the one that fits you best. You will then be able to check the schedule for the perfect time to come in for your appointment. You may also email us at subherbanwellness@gmail.com or call or text us at 214.673.6400. Text is best for a quicker response.

TO BOOK AN APPOINTMENT YOU MUST...

First-time Clients must prepay online and all appointments must agree to have a credit card on file or they will be subject to possible cancellation of their appointment. 

Fill out the online intake form 48 hours before your appointment. If forms are not submitted before your appointment, the appointment may be subject to cancellation. 

BOOKING WITH A GIFT CERTIFICATE

Simply book your appointment online as usual for your service. You will need to have a credit card on file in order to hold your appointment. This credit card will only be charged if you violate the cancellation policy.

INSURANCE

We are not contracted with any insurance companies to accept insurance at this time but we are happy to provide a detailed receipt for you to turn into your insurance company for possible reimbursement.

PAYMENT METHODS ACCEPTED

We accept many forms of payment. For clients that are making payment online, you may use HSA/FSA cards or ANY MAJOR CREDIT CARD (except Discover). For those that have made prior arrangement to pay in person or have added a service/product during their session, you may use HSA/FSA cards, ANY MAJOR CC (excluding Discover), Venmo, PayPal, CashApp, Zelle, and/or Cash.

 

REFUNDS AND RETURNS

We do not offer refunds on any services we offer, memberships, gift certificates or packages for any reasons. Unused prepaid sessions are typically transferable and can be used by someone else. 

Items offered in a retail form are not eligible for returns or refunds due to the personal nature of the products offered. Should you receive a product that is  not working, damaged, or you are otherwise dissatisfied with please contact us right away so that we may find an acceptable way to rectify the situation. 

Cancellation Policy

A 24 hour notice of cancellation of any appointment is required. Should less than 24 hour notice be given for a cancellation or rescheduling, a 50% charge will be applied to the credit card on file as a rescheduling fee. If an appointment is cancelled or rescheduled by the client within 2 hours of the appointment time or the client does not show up and/or does not contact us at all, a 100% charge for the appointment time will be charged to the credit card on file. In the event of an emergency or illness, please be sure to contact us as soon as possible, preferably by text. 

*SubHerban Wellness staff reserves the right to cancel or reschedule appointments due to illness, bad weather, emergency situations or any other issue pertaining to the client's and therapist's health and safety.  We will do our best to alert you as early as possible via text, email and/or phone call to reschedule your appointment as quickly as possible.

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